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Petra Group is pleased to announce an opening for the position of Aftersales Manager. Location: Tbilisi, Georgia About us Founded with a vision to transform the hospitality landscape in Georgia, Petra Group is committed to excellence in resort development. Our flagship project, Petra Sea Resort, exemplifies our dedication to quality and innovation. This mega-project spans over 20 hectares of land and features a unique blend of internationally branded hotels, luxury residences, and expansive recreational facilities. Position Profile As an Aftersales Manager at Petra Group, you will play a pivotal role in ensuring customer satisfaction and maintaining strong post-sales relationships. Your primary focus will be to oversee aftersales operations, handle customer inquiries, manage service support, and optimize post-sales services to enhance customer experience. Qualifications and Hard Skills Required: ✍ Bachelor`s degree in Business Administration, Hospitality Management, or a related field. ✍ Minimum of 2 years of experience in aftersales, customer service, or a similar role, preferably in real estate, hospitality, or luxury services. ✍ Strong knowledge of aftersales processes, complaint resolution, and service strategies. ✍ Experience with CRM software and customer support tools. ✍ Excellent organizational and problem-solving skills. ✍ Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). ✍ Fluency in Georgian, English and Russian (knowledge of additional languages is a plus).