Dispatch Manager

Gojobs.ge

Gojobs.ge / ტექნოლოგია

london

2000-2500
დარეკე ახლა

აღწერილობა

A Company is pleased to announce an opening for the position of Dispatch Manager. Location: Remote Working Hours: 3:00 PM - 12:00 AM (Georgian Time) Compensation: 2, 400 GEL/month


პროფილის ინფორმაცია

უნარები

English skills
Microsoft Excel

განათლება

Qualifications & Skills: 🌘 Industry Knowledge: Familiarity with appliance repair services, pricing structures, and vendor/technician relationships (Trainings will be provided) 🌘 Customer-Centric Mindset: Committed to delivering excellent service while supporting sales and satisfaction goals 🌘 Sales Awareness: Basic sales skills with the ability to support and promote company objectives 🌘 Multitasking Ability: Skilled in managing calls, schedules, and dispatch logistics simultaneously 🌘 Problem-Solving: Quick to identify issues and implement effective solutions 🌘 Communication: Strong verbal (!!!!) English skills; clear and professional communicator. 🌘 Technical Proficiency: Basic computer literacy, including Microsoft Excel and system navigation 🌘 Hardware Requirements: Must have a desktop computer, headset with microphone, and high-speed internet 🌘 Adaptability: Open to new ideas and flexible in approach to challenges 🌘 Execution-Oriented: Focused on achieving goals and completing tasks efficiently 🌘 Team Collaboration: Works well with others and fosters accountability within the team Please, send your CV to the following email - trgaisolutions@gmail.com

სამსახურის დეტალები

ხელფასის დიაპაზონი

2000-2500

სამსახურის ტიპი

სრული განაკვეთი

მოთხოვნები

Key Responsibilities: 🌚 Handle incoming customer calls and schedule repair appointments 🌚 Assigning jobs to technicians based on availability, location, and customer needs 🌚 Manage appointment scheduling, rescheduling, and confirmations for optimal efficiency 🌚 Communicate with technicians regarding job updates, part statuses, and service progress 🌚 Respond to customer inquiries, resolve issues, and follow up to confirm appointments and collect payments 🌚 Prepare and send invoices, reports, and Certificates of Insurance 🌚 Monitor and respond to emails for updates, requests, and notifications 🌚 Review and update job statuses, close completed jobs, and resolve scheduling conflicts 🌚 Investigate service cancellations and report recurring patterns or concerns 🌚 Handle escalated customer complaints with professionalism and urgency