აღწერილობა
A Company is pleased to announce an opening for the position of Dispatch Manager. Location: Remote Working Hours: 3:00 PM - 12:00 AM (Georgian Time) Compensation: 2, 400 GEL/month

Gojobs.ge / ტექნოლოგია
london
2000-2500A Company is pleased to announce an opening for the position of Dispatch Manager. Location: Remote Working Hours: 3:00 PM - 12:00 AM (Georgian Time) Compensation: 2, 400 GEL/month
Key Responsibilities: 🌚 Handle incoming customer calls and schedule repair appointments 🌚 Assigning jobs to technicians based on availability, location, and customer needs 🌚 Manage appointment scheduling, rescheduling, and confirmations for optimal efficiency 🌚 Communicate with technicians regarding job updates, part statuses, and service progress 🌚 Respond to customer inquiries, resolve issues, and follow up to confirm appointments and collect payments 🌚 Prepare and send invoices, reports, and Certificates of Insurance 🌚 Monitor and respond to emails for updates, requests, and notifications 🌚 Review and update job statuses, close completed jobs, and resolve scheduling conflicts 🌚 Investigate service cancellations and report recurring patterns or concerns 🌚 Handle escalated customer complaints with professionalism and urgency